Everyone who's great at this job was taught by someone.

    Turn the expertise within your organization into capability

    Your best people already know what great performance looks like. But knowing how to do the job and knowing how to develop others are two different competencies.

    EHL Trainer Development Programs develops operational experts, supervisors and experienced employees into effective trainers, giving them the pedagogical and facilitation skills to onboard, coach, give feedback and transfer their know-how effectively.

    The result is practical training that reflects your operations, your standards and your culture. You help your team members become effective faster while building training capability that stays within your organization.

    EHL Trainer Development Programs

    DEVELOP YOUR PEOPLE

    Create a culture of learning by developing your staff’s facilitation, coaching, and knowledge-sharing skills.

    BUILD YOUR TRAINING

    Turn operational expertise, standards and procedures into structured, competency-based training.

    SCALE WITH EHL

    Develop selected trainers to deliver EHL content within your organization.

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    New people arrive. You need them effective - fast.

    New, seasonal or transitioning employees need to understand not only what to do, but how to do it to your standards. Yet the staff responsible for onboarding them are often operational experts who have never been taught how to train, coach or give effective feedback.

    Develop the people who develop your people — and create more effective, consistent onboarding.

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    Your know-how is in your people's heads. What happens when they leave?

    Your experienced employees hold years of practical knowledge: techniques, standards, judgment and ways of working that are rarely fully captured in manuals or procedures. When people move roles or leave the organization, that expertise can leave with them.

    Give your experts the tools to turn their know-how into structured, practical learning that can be transferred to others.

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    You need to train more people without losing consistency.

    As your organization grows across teams, functions or locations, relying on a small number of external trainers becomes difficult to scale. Different people train differently, standards can become diluted and training quality becomes harder to maintain.

    Build internal training capability and a common approach to developing people across your organization.

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    Practical Arts Facilitation Mindset

    Giving instructions is difficult. Transferring knowledge is even harder.

    Equip your employees with a facilitation mindset to turn everyday interactions into meaningful learning opportunities.

    The Practical Arts Facilitation Mindset gives professionals the foundations to support learning more effectively in their everyday working environment. Participants develop a learner-centered approach, discover practical techniques for giving clear instructions and constructive feedback, and learn how to adapt their facilitation to different people and situations.

    The goal is simple: help others learn through practice, build confidence and progressively develop their capabilities.

    A two-part learning experience

    Open to all staff across disciplines with no prerequisites, this training is delivered in groups of 8 to 15 participants and awards an EHL Certificate of Completion.

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    Part 1: Digital Learning

    Discover the foundations of the Facilitation Mindset

    Participants first explore the principles behind effective practical learning through a self-paced digital experience of approximately 5 hours.

    They discover the role of the facilitator and the foundations for creating an environment where people can try, make mistakes, reflect and progress.

    Focus:
    Facilitation mindset • How people learn • Learner-centered development • Foundations of practical learning

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    Part 2: Live Facilitation Session

    Put the mindset into practice

    During a ½-day facilitated session, participants apply the concepts to situations they encounter in their own working environment.

    Through practical exercises and discussion, they learn how to give clear operational instructions, adapt their approach to different learners, apply facilitation best practices and provide constructive feedback.

    Focus:
    SMART instructions • Adapting to learners • Facilitation techniques • Constructive feedback • Practical application

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    Trainer in Practical Arts

    Turn operational expertise into effective training

    Your experts carry years of operational know-how. But expertise that is passed on informally, by showing, explaining or simply asking others to observe, can be difficult to transfer consistently and at scale.

    The Trainer in Practical Arts program gives professionals the methodology and practical tools to transform what they know into structured, competency-based training. Participants learn how to understand their learners, translate operational expertise into clear learning objectives, design practical training experiences, facilitate learning, assess capabilities and provide constructive feedback.

    Throughout the journey, participants apply the methodology to their own professional context, progressively developing and delivering a real training session that responds to an operational need.

    The result: expertise no longer lives only in one person's head. It becomes a capability that can be structured, transferred and developed across the organization.

    A blended and practice-based learning journey

    Lesson 01
    Facilitation Ecosystem

    Adopt the mindset of an effective trainer

    Understand the role of the trainer and the principles that create an effective practical learning environment.

    Lesson 02
    Learner Analysis

    Understand who you are training

    Analyze the learner, the role and the capabilities required to ensure training responds to real operational needs.

    Lesson 03
    Training Plan

    Turn an operational need into a learning journey

    Structure the learning process and build a training plan that connects required capabilities with the right learning activities.

    Lesson 04
    Training Session Design

    Design training that builds capability

    Translate expertise into clear learning objectives and structured, practical training sessions.

    Lesson 05
    Assessment & Feedback

    Make learning visible

    Learn how to assess practical capabilities and provide constructive feedback that helps learners understand where they are and how to progress.

    Lesson 06
    Training Session Delivery

    Put your training into practice

    Apply facilitation techniques and best practices to deliver an engaging, learner-centered training session and respond effectively to facilitation challenges.

    Lesson 07
    Reflective Practice

    Learn from your own practice

    Develop the habit of reflecting on training experiences, identifying what worked and what could be improved, and continuously strengthening your practice as a trainer.

    One Pathway. Two delivery models.

    Open to employees across all functions and departments, the 14-week Trainer in Practical Arts Program has no formal prerequisites, although a minimum of two years of professional experience within the company is recommended. The training culminates in an EHL Certificate of Completion, valid for five years.

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    Immersive Pathway

    35 hours self-paced work

    7 days face-to-face training

    2 online touchpoints:

    1 Global Program kick-off session

    1 Final individual feedback session

     

     

    Face-to-face interactions, allowing participants to develop, practice, refine, and assess their training sessions during the in-person component.

     

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    Flexible Pathway

    35 hours self-paced work

    3 days face-to-face training

    4 online touchpoints:

    1 Global Program Kick-off Session

    2 Global Theory Session

    1 Individual Final Feedback Session

    Optional 30-minute individual coaching session

    A blended learning approach, shifting a significant portion of the theoretical content and progress monitoring online. 

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    Expert Trainer in Practical Arts

    Bring EHL learning closer to your people

    You've built strong internal trainers. Now you want to go one step further: bring selected EHL Practical Arts expertise directly into your organization, delivered by people who already understand your teams, your operations and your culture.

    Expert Trainer in Practical Arts is the next step for selected, experienced trainers, to deliver approved EHL Practical Arts courses while applying EHL's methodology, quality and standards.

    It means bringing EHL learning closer to where your people work — and building the internal capability to deliver it at greater scale.

    The next step: from training your way, to delivering the EHL way.

    Expert Trainer in Practical Arts is currently under development.

    Why choose EHL

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    Taught by the school of the craft

    Practical learning and teaching has been at the heart of EHL since 1893. 
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    Built for the reality of operations

     Because training has to work where the work happens. 
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    A pathway that grows with your people

    A pathway that grows your trainers, and keeps them.
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    A capability you build from within

     Your expertise. Your people. A stronger way to pass it on. 
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    Taught by the School That Has Taught the Craft Since 1893

    For more than 130 years, EHL has combined hospitality expertise with learning through practice. That experience shapes how we develop trainers today: not around theory alone, but around how people actually build capabilities, that is, through demonstration, application, feedback and reflection.

    Your trainers learn from an institution that doesn't just teach hospitality. It has built its reputation on teaching people how to perform it.

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    Built for the reality of operations

    Great training on paper means little if it cannot be applied during a shift, in a kitchen, on a hotel floor or in a fast-moving service environment. EHL's approach is grounded in real operational situations, giving trainers practical methods they can use with their own people, standards and constraints.

    Participants don't just learn about training. They practice how to make learning happen in the workplace.

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    A pathway that grows with your people

    Not everyone in your organization needs the same level of training capability. Some people need to become better at onboarding, coaching and giving feedback. Others need to turn their expertise into structured training and deliver it effectively. And selected experienced trainers may eventually go further.

    The EHL Trainer Development Programs allows you to build the right capability at the right level and develop it progressively over time.

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    A capability you build from within

    The knowledge your organization needs is often already there: in the people who know your operation best. EHL helps you give those people the methodology and tools to turn their expertise into learning that others can understand, practice and apply.

    Instead of knowledge remaining with a handful of experienced employees, you build the internal capability to transfer it more consistently across your organization.

    Every Partnership Starts With a Conversation.

    Talk to our expert Benjamin Robert-Charrue

    Whether you have a fully formed project, an operation that needs fixing, or simply a question you haven't found the answer to yet.

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    Good Questions. Honest Answers.

    The questions we hear most, answered as clearly as we can. 

    The programs are designed for staff across all departments and functions who are responsible for onboarding, coaching, training or developing others. The appropriate level depends on the capability they need to build: from facilitating learning in the workplace, to designing and delivering structured training, to eventually delivering approved EHL Practical Arts content.

    No previous training or pedagogical qualification is required for Practical Arts Facilitation Mindset.

    For Trainer in Practical Arts, participants should have a strong technical or operational background and we recommend at least two years of professional experience within their field or organization. Previous experience as a trainer is not required.

    For Expert Trainer in Practical Arts, successful completion of Trainer in Practical Arts will be a prerequisite.

     

    No. The methodology draws on EHL's long-standing expertise in practical learning and hospitality education, but the principles can be applied wherever operational or technical expertise needs to be transferred through practice.

    The program is particularly relevant to hospitality, service, luxury and other skills-based operational environments. Participants work on their own professional context, standards and expertise throughout the program.

    Trainer Development Programs combine digital learning, online interactions and face-to-face sessions.

    Face-to-face components can be delivered at EHL or at the client's organization, depending on the selected program, delivery model and organizational needs.

    Practical Arts Facilitation Mindset provides the foundations for facilitating learning in everyday workplace situations, including onboarding, coaching, giving instructions and providing constructive feedback.

    Trainer in Practical Arts goes further, enabling participants to turn their operational expertise into structured, competency-based training that they can design, deliver, assess and continuously improve.
    Yes. Practical Arts Facilitation Mindset leads to an EHL Certificate of Completion.

    Trainer in Practical Arts leads to an EHL Certificate of Completion valid for five years. A refresher / continuous development program is required to maintain the qualification beyond this period.

    Expert Trainer in Practical Arts is currently under development; certification requirements will be defined as part of the program.

    Trainer in Practical Arts is delivered over 12 weeks and includes approximately 35 hours of self-paced learning. Two delivery models are available, offering different balances of face-to-face and online interaction:

    • Immersive Pathway: 7 days of face-to-face training and 2 online touchpoints.

    • Flexible Pathway: 3 days of face-to-face training and 4 online touchpoints, with an optional individual coaching session.

    Both models follow the same learning pathway and are designed to achieve the same learning outcomes.

    Contact us!

    For the Trainer in Practical Arts, participants should plan for approximately 35 hours of self-paced work over the 12-week learning journey, in addition to the scheduled face-to-face training and online touchpoints associated with their selected delivery model.

    Throughout the journey, participants also progressively develop their own training session based on a real need from their professional context.
    Trainer in Practical Arts is a blended and practice-based learning journey combining self-paced digital learning, online interactions and face-to-face training.

    The balance varies according to the selected delivery model. The Immersive Pathway places greater emphasis on face-to-face interaction and practice, while the Flexible Pathway shifts more theory, preparation and progress monitoring online, allowing the face-to-face component to focus on rehearsal, refinement, coaching and assessment.
    All programs are designed for small cohorts, typically 8 participants, with the possibility to extend the group up to 15 participants.
    Trainer in Practical Arts is offered as a cohort-based program for organizations. Pricing varies according to the selected delivery model, cohort size, delivery location and specific organizational requirements.

    Contact our team for a tailored proposal.
    Trainer in Practical Arts is primarily designed for organizations developing cohorts of internal trainers.

    Individual participation may be possible in the future. Please contact our team to discuss upcoming opportunities.
    Yes. Participants work directly with their own operational context, standards, tasks and learning challenges throughout the program.

    While EHL's methodology is grounded in hospitality and Practical Arts expertise, it can be applied across service, luxury and other operational environments where practical expertise needs to be transferred effectively.
    Yes. This is a central part of the Trainer in Practical Arts learning journey.

    Participants progressively develop a real training session linked to their own professional context, applying the methodology as they move through learner analysis, training planning, session design, assessment and feedback, delivery and reflective practice.

    After completing Trainer in Practical Arts, participants will be equipped to:

    • Analyze learners and operational learning needs

    • Define clear learning objectives

    • Structure competency-based training

    • Design practical learning experiences

    • Facilitate learning effectively

    • Assess capabilities and provide constructive feedback

    • Reflect on and continuously improve their training practice

    No. Trainer in Practical Arts enables participants to design and deliver training based on their own organization's expertise, standards and operational needs.

    The ability to deliver approved EHL Practical Arts content will sit within the Expert Trainer in Practical Arts pathway, which is currently under development and will require additional qualification and selection criteria.
    Yes. The Trainer Development Programs are particularly relevant for organizations looking to strengthen onboarding, develop supervisors and operational experts as facilitators, build internal trainer capability, capture and transfer organizational know-how, and create a more consistent approach to workplace learning across teams or locations.